Terms of Service

1. What we are, and what we are not

Claimtrellis is a technology platform. We help people who have been injured in accidents describe what happened, organize information about their claim, and be connected with independent attorneys and, where available, independent healthcare providers.

• We are not a law firm and do not provide legal advice or legal representation.
• We are not a healthcare provider and do not provide medical advice, diagnosis or treatment.
• We are not an insurance company, claims adjuster or lawyer referral service certified by any state bar, unless a page says so for a particular state.
• Using the Services does not create an attorney-client relationship. That relationship exists only between you and an attorney once you both sign a written retainer agreement.

Our AI agents and automated tools can make mistakes. Nothing they say is legal or medical advice. If you have a medical emergency, call 911.

2. Eligibility

You must be at least 18 years old, or the legal guardian acting for the injured person, and located in the United States to use the Services. You agree that the information you give us is accurate and that you are authorized to give it.

3. Cost to you

Using Claimtrellis costs you nothing. We do not charge you a fee for building your claim or matching you with an attorney.

Attorneys and providers we connect you with set their own fees. Personal injury attorneys commonly work on a contingency basis, meaning they are paid a percentage only if you recover money. Their fees and any costs you may owe are set out in the retainer agreement you sign with them. Read it before you sign. "No win, no fee" describes the attorney's usual arrangement, not a promise that you will recover anything, and you may still be responsible for certain case costs depending on your agreement.

4. Matching with attorneys and providers

We use the information you provide, such as your location, the type of accident and your injuries, to select an attorney who may be a good fit. Attorneys are independent and are solely responsible for their legal services. We do not guarantee that any attorney will accept your case, that you will be matched within any particular time, or that any outcome will be achieved.

You are free to decline a match or to hire a different attorney. We may receive compensation from attorneys or providers for the services we provide to them. That compensation does not change what you pay.

5. Your information and consent to share it

When you submit your information, you authorize us to share it with the attorneys and providers we match you with so that they can evaluate and handle your case, and with service providers that help us run the Services. Our Privacy Policy explains what we collect and how we use and protect it.

Statements you make through the Services are not protected by attorney-client privilege until you are represented by an attorney. Do not share anything you are not comfortable having reviewed by us and the attorneys we match you with.

6. Calls, texts and recordings

By providing your phone number and requesting help, you agree that we and our matched attorneys and providers may contact you by phone, text message and email about your request, including using automated technology and AI voice agents. Consent to marketing messages is not a condition of using the Services. See our SMS Terms for message frequency, rates and how to opt out.

Calls and chats with our AI agents and staff may be recorded, transcribed and analyzed for quality, training, safety and to build your claim. We will tell you at the start of a call. If you do not want a call recorded, tell us or end the call and use another channel.

7. AI-generated content and estimates

Claim scores, timelines, valuations and settlement figures shown by the Services are illustrative estimates generated with automated tools and industry averages. They are not predictions, promises or guarantees, and real outcomes vary widely by case, state, insurer and facts. Do not rely on them as legal, financial or medical advice.

8. Acceptable use

You agree not to:

• Provide false, misleading or fraudulent information, or submit a claim for an accident that did not happen.
• Impersonate another person or submit information about someone without their permission.
• Interfere with, probe, scrape, reverse engineer or overload the Services, or attempt to access them by automated means we have not approved.
• Use the Services to harass others or to break any law.

We may suspend or end your access at any time if we believe you have broken these Terms or the law.

9. Intellectual property

The Services, including software, text, graphics and the Claimtrellis name and logo, are owned by us or our licensors and protected by law. We grant you a limited, revocable, non-transferable license to use the Services for their intended personal purpose. You keep ownership of what you submit and grant us a license to use it to provide, secure and improve the Services as described in our Privacy Policy.

10. Third-party services and links

The Services may link to or rely on third-party sites, attorneys, providers and tools. We do not control them and are not responsible for their content, advice or practices.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR THAT ANY CASE WILL BE ACCEPTED OR WON.

Response times, matching times and similar figures on our site are illustrative. Please also read our Legal Disclaimer.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLAIMTRELLIS AND ITS AFFILIATES, OFFICERS, EMPLOYEES AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST RECOVERIES OR LOST DATA, ARISING FROM YOUR USE OF THE SERVICES OR FROM THE ACTS OF ANY ATTORNEY OR PROVIDER YOU ARE MATCHED WITH. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold us harmless from claims, losses and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of law, or information you submit that you had no right to provide.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at legal@claimtrellis.com and try in good faith to resolve the dispute informally for at least 30 days. Subject to that, the state and federal courts located in Delaware have exclusive jurisdiction, except where the law of your state gives you the right to bring a claim elsewhere.

15. Changes and termination

We may update these Terms from time to time. If the changes are material we will post the new version with a new effective date and, where required, notify you. Continued use after the effective date means you accept the changes. You may stop using the Services at any time. Sections that by their nature should survive termination will survive.

16. Contact

Claimtrellis Inc., a Delaware corporation. Email: legal@claimtrellis.com.